LEGAL ASPECTS OF THE WEBSITE AND PRIVACY POLICY

Read the following sections carefully. This is all the necessary legal information which you must know to navigate safely and about your rights protected by law for the Protection of personal data.

The content in the pages comprising the website of CYPE Ingenieros, S.A., hereinafter CYPE Ingenieros, is protected by intellectual and industrial property and copyright laws. You may view the information contained therein and download any of the content as long as it is for your own personal use.

By logging on to the pages of the CYPE Ingenieros website, the user accepts the following conditions:

The purpose of the publication of the CYPE Ingenieros website is no other than to provide bona fide access to the services and information given hereby.
The contents are available to the general public by facilitating access to the information, products and services provided by CYPE Ingenieros.
CYPE Ingenieros disclaims any responsibility regarding the information that is used both outside and inside this page that is not managed directly by its webmaster, responding only for the information publicized on the website directly by CYPE Ingenieros. CYPE Ingenieros reserves the right to make, at any given time and without previous notice, modifications and updates to the information contained in its website or in the configuration and presentation thereof, as well as suspending temporary access to it. Given that the information contained within the pages could not always proceed directly from CYPE Ingenieros, it is not responsible for the published information there to be updated immediately.
In accordance with Spanish Organic Law 3/2018, of 5 December, Protection of Personal Data and Guarantee of Digital Rights, CYPE Ingenieros informs the user of the existence of an automated file of personal data created under your responsibility. In addition informs of the possibility of exercising the rights of access, rectification and deletion of personal data as established in the aforementioned Law. The user authorizes CYPE Ingenieros to process automatically the personal data identified with the different website forms, for the purpose of deriving directly from the contractual relationship established between CYPE Ingenieros and the user, and with the derived boundaries of the contracted services. Additionally, the client authorizes CYPE Ingenieros to give the referred data to the companies with which CYPE Ingenieros has any type of connection or participation, and to any third parties linked to the distribution channels and whose intervention is necessary to meet the objectives achieved in this contract. Click here for more information.
CYPE Ingenieros, adheres to the Law 34/2002 of July 11th regarding the Information Services and Electronic Commerce (LSSICE), by which you may cease to receive promotional information by email at any given time. It also tells you:
- Its company name is CYPE Ingenieros, S.A.
- Its Tax Identification Number (TIN) is ESA03122173
- Its Registration Data is: Commercial registry (Registro Mercantil) of Alicante, Volume 1542, Folio 1201, Page A-18594
- Its Registered Office is on 5, Eusebio Sempere Avenue, 03003, Alicante - Spain
- Its email address for this website (cype.com) is: cype@cype.com
CYPE Ingenieros informs that the purpose of the links that appear on this page are exclusively to inform the users of the existence of other sources of information on the subject on the Internet, where guests may broaden all the data available on this website. These links do not constitute a suggestion, invitation or recommendation to visit the destinations and, therefore, CYPE Ingenieros will not be responsible of the result obtained through them.
The contents of the pages that make up the website for CYPE Ingenieros are protected by the laws of intellectual and industrial property and copyright. You can visualize the information contained in it and download what you need, given that it is for your personal use.
The Internet users who access this website may visualize the information contained therein and download or reproduce it privately in their computer system provided that the copied elements are not subsequently given to third parties or installed in a server connected to a local network.
CYPE Ingenieros is not responsible for any loss or damage in the user's software or hardware caused by the access to the pages that make up the website of CYPE Ingenieros, as well as that which is caused as consequence of the use or reproduction of the information contained therein.
The legislation applicable to the contents reflected in the website of CYPE Ingenieros will be the Spanish one, which will be submitted, in turn, to the jurisdiction of the competent courts and tribunals of Alicante, Spain.
cype.es uses "cookies" for the sole purpose of offering a more personalized service and to help navigate your pages more easily and more adjusted to the preferences of its users.

A "cookie" is a small text file that a webpage server stores on the user's hard drive. The "cookies" cannot by themselves identify a person since they do not refer to any personal data and cannot be executed as a code or contain viruses.

Most browsers automatically accept "cookies" but it is also possible to configure them for non-acceptance. In this case, the user can browse the web, but in order to purchase items on cype.com, it is essential that the browser accepts the so-called "session cookies", those that exist only whilst on cype.es and disappear if the browser is closed.

Extended information on Privacy policy and Data protection

Who is responsible for the processing of your data?

CYPE Ingenieros, S.A. (hereinafter “CYPE”).
Social address: Avda. Eusebio Sempere, nº 5, 03003 Alicante - Spain.
Email address: cype@cype.com

Why and for what do we treat your personal data?

Treatments carried out by the contract. They are required to sign the contract or for the provision of the requested service.
Treatments carried out with your consent. If you have given your consent using the box enabled for that purpose in the form that has been made available to you.
Treatment carried out due to legitimate interest.
1. Development of commercial actions:
  1.1 We will treat your data for the development of commercial actions, both general and personalised, to offer you products and/or services.
  1.2 We will process your data for the development of commercial actions, both general and personalised, to offer you products and/or services of companies of the Group, collaborating and/or participated companies.
Treatments carried out to comply with a legal obligation

How do we obtain your data?

CYPE obtains its data from the following sources:

The information that you provide us with when you contract and maintain products and/or services with us, both directly and indirectly. Some examples are: use of temporary licenses or campus, improvements contract, etc.
Open sources of information, such as official journals and bulletins, public records, Public Administration resolutions, telephone directories, lists of persons belonging to professional associations, social networks and the Internet, and third party companies to which you have given your consent for the transfer of your data to CYPE.

In particular, the data we will cover includes the following categories: identifying data, academic and professional data, and commercial information.

How long will we keep your data?

We will treat your data as long as it is required for the purpose for which it was collected.

Who will receive your data?

We will communicate your personal data to:

Public organisations, Tax Agency, Judges and Courts, and in general, Competent authorities, when CYPE has the legal obligation to provide them.
Service providers that have access to their personal data and that treat the aforementioned data in the name of and on behalf of CYPE as a consequence of their rendering of services (transport companies, etc.)

What are your rights when you provide us with your data?

In accordance with current regulations (Spanish Organic Law 3/2018, of 5 December, Protection of Personal Data and Guarantee of Digital Rights), you will be able to exercise your rights of access, portability, rectification, deletion, limitation, and opposition, and you my revoke the consent given at any time.

To exercise the aforementioned rights, you must contact CYPE by email at cype@cype.com or by post to Avda. Eusebio Sempere, nº 5, 03003 Alicante, Spain, providing in any case a copy of your ID or official document that identifies you.

To whom can you exercise your claims?

You can always contact CYPE.

You can also file a claim with the Spanish Data Protection Agency if you disagree with the response you have received from CYPE. The information that is required is provided on its website: www.agpd.es.

Purchase Terms and Conditions

Taxes

All the prices presented in our products' list are tax-free. This is because the applicable taxes vary according to the country from which the purchase is made. In the summary of the purchase, its final price is shown, indicating the corresponding amount to the applicable taxes according to the elected country in the shipping information.

Regarding the Value Added Tax, the current tax rate for the territory of the European Union will be applied as a general rule. The purchases made from countries in the European Union and fitted with an intercommunity NIF will be exempt from the payment of the VAT, being indispensable the sending of said document. In the sale to any other country in the world, the VAT will not affect, however, the customs systems of each country will apply the relevant tax fees.

Due to their special tax regime, the geographic areas corresponding to Canarias, Ceuta and Melilla are considered external territories. Therefore, the purchases made by residents of these territories will be exempt of the VAT payment (the expenses for customs clearance and import duties are not included in the item or shipping price, and must be paid on arrival by the receiver of the merchandise).

The prices shown in www.cype.com may be reviewed and modified if the conditions require it at any given time.

Payment systems

The system will automatically show the different payment options available for your order.

a) Payment by bank transfer
b) Payment by VISA o MASTERCARD credit card

a) Payment by bank transfer

Bank Transfer to CYPE Ingenieros, S.A.,
account number: 0049 - 6079 - 37 - 2113009416 (Banco Santander Central Hispano).
IBAN: ES78 0049 6079 3721 1300 9416
BIC: BSCHESMM

By selecting the bank transfer as the means of payment, you will receive, along with the confirmation of your order, an email which will indicate the account number in which the bank transfer should be made in favor of CYPE Ingenieros, S.A. It is very important to indicate the order number in the subject, as well as your full name, and to make the transfer within 3 days from the date of the order confirmation in order to validate it.

If you wish, you can send us the bank transfer receipt by fax to the number (+34) 965124950 or by email to marketing@cype.com. But, in any case, the order will not be effective until the Administration Department has the bank transfer confirmation.

Do not forget that the payment must be made in EUROS and that all the possible exchange and banking fees are your responsibility for choosing this payment method. For bank transfers from outside of Spain, it is very important to communicate the transfer to your bank and ask them to take over the commissions at the source, as well as all bank fees and expenses corresponding to their entity. Failing to do so, CYPE Ingenieros could paralyze the sending of your order by not receiving the full amount thereof.

b) Payment by VISA o MASTERCARD credit card

We guarantee that each of the transactions made in cype.com are 100% safe. All the operations that imply the transmission of personal or bank data are made by using a safe environment. Cype.com uses a server based on the SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data regarding your credit card are not registered in any data base but they go directly to the POS (Point of Sale) bank terminal.

Also, we inform you that in an effort to provide greater security to the credit card owners, we have incorporated in our payment gateway the secure payment system called SEC (Secure Electronic Commerce). This way, if you are the holder of a "secure" credit card, you will always be able to make your payments with VISA or MASTERCARD in our shop.

In case that your card is not adhered to this payment system, cype.com will only admit the payment with VISA or MASTERCARD credit card to clients who are well-known and whose reliability has been proven beforehand.

In both cases, when paying with a VISA or MASTERCARD credit card, the following information will always be requested: credit card number, expiration date and a Validation Code, which consists of the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD credit card, offering, thus, more guarantees regarding the safety of the transaction.

What is SEC (Secure Electronic Commerce)?

SEC is a system which guarantees the safety in Internet transactions promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to provide a greater security, both for the Internet user and the stores that sell through the Network by authenticating the buyer as a legitimate holder of the credit card being used.

In practice, when paying with a VISA or MASTERCARD "secure" credit card, you will be asked, beside the number and expiration date, a personal password exclusively for Internet purchases which identifies you, unequivocally, as the cardholder. Thus, no one can make a purchase if the password is unknown. You can distinguish if the Secure Electronic Commerce protocol is active by the logos of VISA "Verified by VISA" and MASTERCARD "Mastercard Secure Code".

If you have not received a personal password exclusively for Internet purchases yet, we advice you to ask your financial entity to adhere your credit cards to the Secure Electronic Commerce services. To do so, you may contact your bank or, if you are an online banking customer, you may ask for it directly online.

Here are some of the links where you will be able to verify if your bank is suscribed to a Verified by VISA or Mastercard Secure Code:

• Europa
• America Latina y Caribe
• Asia Pacific
• USA

Credit card fraud is a crime, and CYPE will prosecute anyone who makes a fraudulent transaction in our on-line store.

Delivery times

CYPE guarantees access to the requested product within 24 business hours*. If the chosen payment method is by bank transfer, orders will be sent as soon as the bank transfer is confirmed.

*( Please see our working calendar).

Returning and exchanging material

If the product you have purchased is defective or is not or does not operate as advertised, the seller must either repair or replace it, give you a discount or refund you the amount you paid for the product.

If you have purchased a product or service online or outside a retail outlet (over the phone, via mail order or from a door-to-door salesperson), you also have the right to cancel and return the order within 14 calendar days, for any reason and with no justification whatsoever.

This right, known as the right of withdrawal, has a series of exceptions that are included in article 103 of the Real Decreto Legislativo 1/2007 (Spain), 16 November.

Our after-sales department will be able to solve any issues with our articles or deliveries, through which we try to offer a fast and efficient service to our customers.